Step 1: Understand the Business
The first stage is to establish what the business wants to achieve.
This may include:
- Increasing qualified enquiries
- Promoting a profitable service
- Entering a new market
- Reaching customers in additional Perth suburbs
- Improving online sales
- Reducing dependence on referrals
- Strengthening organic visibility
- Generating better returns from Google Ads
- Preparing for AI-assisted search
- Improving the conversion rate of an existing website
DMHQ also considers the business’s capacity. Generating more leads is not useful if the team cannot respond promptly or deliver the service.
Step 2: Identify the Best Customers
Not every visitor is equally valuable.
A good strategy defines:
- Who the preferred customers are
- What problems they need solved
- Which services they are seeking
- Where they are located
- What affects their decision
- What concerns may prevent them from enquiring
- How urgently they need assistance
- What a new customer may be worth to the business
This helps DMHQ focus on quality and commercial relevance rather than traffic volume alone.
Step 3: Review the Current Digital Position
Before recommending major changes, the existing digital presence should be assessed.
This may include reviewing:
- Website structure
- Mobile usability
- Page speed
- Search visibility
- Service pages
- Location information
- Existing content
- Google Business Profile
- Google Ads campaigns
- Conversion tracking
- Calls to action
- Competitor positioning
- Brand consistency
- Online reviews and trust signals
This review can reveal whether the immediate priority is traffic generation, website improvement, content development, tracking correction or a combination of these.
Step 4: Research Search Demand and Customer Intent
Keyword research is not simply the process of finding phrases with high search volumes.
The meaning behind the search matters.
For example, a person searching “what does SEO do?” is probably gathering information. Someone searching “Perth SEO agency” may be actively comparing providers.
DMHQ considers:
- Commercial keywords
- Informational questions
- Local searches
- Service-specific searches
- Customer terminology
- AI-style conversational questions
- Competitor visibility
- Seasonal demand
- The likely value of each search
This allows the strategy to target people at suitable stages of the decision-making process.
Step 5: Select the Right Channel Mix
The appropriate channels depend on the objective.
A business needing immediate enquiries may prioritise Google Ads and a dedicated landing page. A business with strong word-of-mouth but poor online visibility may begin with website improvements, SEO and authority-building content.
The recommended combination may include:
- SEO
- Google Ads
- Website development
- Landing pages
- Conversion optimisation
- Content marketing
- AI discoverability
- Social media advertising
- Remarketing
- Email marketing
DMHQ focuses resources on channels that have a clear role within the strategy.
Step 6: Establish Conversion Tracking
Tracking should be established before major campaign decisions are made.
Depending on the business, conversions may include:
- Phone calls
- Contact forms
- Quote requests
- Appointment bookings
- Online purchases
- Email enquiries
- Downloads
- Live-chat enquiries
- Requests for directions
- Other valuable customer actions
Where possible, businesses should also record whether those enquiries became qualified opportunities or paying customers.
Step 7: Build or Improve the Customer Journey
The path between discovery and enquiry should be clear.
This may involve:
- Creating focused service pages
- Improving website navigation
- Strengthening calls to action
- Adding trust signals
- Clarifying service areas
- Answering common objections
- Simplifying forms
- Improving mobile usability
- Developing supporting articles
- Matching advertising messages to landing pages
Every improvement should help the prospective customer understand the offer and take the next step.
Step 8: Launch, Measure and Refine
Digital marketing is not a set-and-forget exercise.
Once campaigns are active, DMHQ reviews the available data and looks for opportunities to improve:
- Search targeting
- Advertisement wording
- Landing-page performance
- Organic rankings
- Content usefulness
- Conversion rates
- Cost per lead
- Lead quality
- Budget allocation
The strategy evolves as new information becomes available.